by T. Scott Gross : Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life

ISBN : #1510708170 | Date : 2016-08-02

Description :

PDF-0c367 | In today’s tough economy, cutting prices and providing good service aren’t enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)—doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer service guru T. Scott Gross on the map in the early 1990s. In this revised third edition, he … Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life

Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life by by T. Scott Gross

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